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Shipping and returns

1. Shipping / shipping costs

For shipping within Austria, we charge a flat rate of € 4.90. Free shipping from an order value of € 60.

Zone 1: € 9.90 (Germany) Free shipping from an order value of € 100.
Zone 2: € 15 (Belgium, Italy, Croatia, Luxembourg, Netherlands, Slovakia, Slovenia, Czech Republic, Hungary) Free shipping from an order value of € 160.
Zone 3: € 17 (Denmark, Finland, France, Poland, Sweden) Free shipping from an order value of € 160.

2. Delivery time

Austria: 1-3 working days
Germany: 5-10 working days
EU: 5-14 working days

Of course there can be delays. Here you will be contacted and informed personally by e-mail.

3. Loss / Damage

After the goods have been dispatched, the risk of loss or damage only passes to the consumer as soon as the goods are delivered to the consumer or to a third party designated by the consumer other than the carrier. However, if the consumer himself has concluded the contract of carriage, the risk is transferred to the carrier when the goods are handed over. In the absence of any other agreement, the consumer acquires ownership of the goods at the same time as the transfer of risk.

4. Returns

The goods must be unworn and unwashed and have all labels / hang tags attached. If returned items are dirty (make-up, deodorant residue, etc.) or damaged, we will not refund you the entire purchase amount. Please be careful not to leave any stains on the products when trying them on. The return is at your own expense. On the one hand we are a young label and on the other hand we love the environment. That is why we would also like to call on you to act ecologically and sustainably. By reducing returns, we can all contribute to environmental protection. The return must take place within 14 days.

Please send the parcel back with tracking and the parcel service of your choice to:

Gains and Roses e.U

Albert-Schweitzer-Gasse 49

8020 Graz

5. Payment methods

Credit cards (Mastercard, Visa)
Instant bank transfer
Apple Pay
Shop Pay
If you select this payment method, the next step is to be forwarded to PayPal. If the required data has been entered there, it automatically goes back to this shop to complete the order.

Bank details:


IBAN: AT81 3800 0000 0434 3034